Frequently Asked Questions

Yes. Brand registration, basic account setup and self-service catalog upload are free. Assisted onboarding is optional at one-time. We never ask for payment during registration.

Indonesian clothing, Muslim and modest fashion, hijab, accessories, footwear and lifestyle brands, including SMEs and emerging brands.

After you submit your application our team reviews your brand and products and contacts you with next steps. If we cannot accept an application we explain why.

No. The monthly minimum is a minimum payment, not a minimum order quantity. Basic Fulfillment has a monthly minimum and Managed Commerce . If your actual eligible fees are higher, you pay only the actual fees.

An initial operational balance of . It is your money, held as customer funds and used for service charges. It is not a fee. You can top up and see every deduction. We alert you when it falls below .

Yes. If you have no inventory in the warehouse and formally pause services, the fulfillment minimum and storage charges are suspended. Active optional services under contract continue to be billed.

Our operation and warehouse costs are in Taiwan, so all service prices are in New Taiwan Dollars.

No. Indonesia–Taiwan freight is quoted per shipment by our forwarder partners, based on air or sea, chargeable weight, volume, origin, product category, insurance and customs requirements.

Import duties, import business tax, customs clearance and regulatory costs are separate from our fees. They depend on the product, so there is no single fixed rate. The importer of record is confirmed before each shipment.

Your brand, until sold, subject to the applicable agreement. We never dispose of stock without your approval and contractual authorization.

Yes. Your own channels (website, Instagram, Facebook, direct) and marketplaces we manage both draw from the same stock, and every order is recorded in one central system.